Frequently asked questions

❓ Can I access pricing without an account?

No. This platform is exclusively for verified B2B customers. To view pricing and place orders, you’ll need to log in or request access via our contact form.

❓ Do you ship outside the UK?

Yes. We offer international shipping. Please note that customs duties, VAT, and local import taxes may apply depending on your country — these are the responsibility of the buyer.

❓ Is there a minimum order quantity (MOQ)?

Yes. Each product or category may have a minimum order quantity. Details are provided inside the portal once you're logged in. Bulk discounts may also apply.

❓ How long does dispatch take?

Orders are typically processed and dispatched within 1–4 working days. You'll receive tracking details once your shipment is on the way.

❓ What payment methods do you accept?

We accept major debit and credit cards, including Visa, Mastercard, and AMEX. Bank transfer is also available for approved accounts. Payment details are provided during checkout.

❓ Are your products vegan or cruelty-free?

Many of our offerings are vegan-friendly and cruelty-free — especially in our botanical and essential oil ranges. Full product details and ingredient info are listed inside the portal.

❓ Do you offer private label or white-label options?

Yes, we do offer private label and white-label opportunities on a limited, approval-only basis. Due to the nature of our production capacity and quality standards, spaces are limited and reviewed individually. If you're interested, please get in touch with us to discuss eligibility, volume requirements, and brand alignment.

❓ Can I return items?

We accept returns on unopened, unused items within 14 days of delivery. To start a return, please contact our support team with your order number.

❓ How do I get support?

You can contact us via the form on our website, or email us directly. We respond to most inquiries within 1 business day.

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