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Can I view pricing without an account?
No. Pricing is available exclusively to verified B2B customers. To access pricing, product information and ordering options, you will need to log in or request access through our contact form.
Who can open an AEC Global account?
We work with retailers, e-commerce businesses, wellness professionals, clinics, independent brands, distributors and other commercial buyers.
Account applications are reviewed to ensure access remains relevant to genuine B2B customers.
Does AEC Global charge access fees or commissions?
No. We do not charge buyers for access, add markups to supplier pricing or take commission from your orders.
AEC Global is funded through separate service arrangements with selected manufacturers. These arrangements are independent of the prices and purchasing terms agreed with you.
Am I buying directly from the manufacturer?
AEC Global facilitates access to the manufacturers and brands within our network.
Depending on the supplier and arrangement, commercial terms may be agreed directly with the manufacturer while AEC Global supports the relationship through product information, introductions, account assistance and ongoing coordination.
Is there a minimum order quantity?
Yes. Minimum order quantities may vary by product, range or manufacturer.
Full details are available within the B2B portal, and volume-based pricing may also be available on selected products.
Do you offer bulk purchasing options?
Yes. Many products are available in formats suitable for bulk purchasing, professional use, resale and larger commercial requirements.
Availability, packaging formats and pricing depend on the individual product and manufacturer.
Do you offer private label or white-label services?
Yes. Selected private label and white-label opportunities are available on an approval-only basis.
Availability depends on production capacity, order volumes, product requirements and brand suitability. Please contact us to discuss your requirements and available options.
Do you offer fulfilment services?
Yes. AEC Global can support UK-based fulfilment for selected products and commercial arrangements.
This may include order handling, stock coordination, dispatch and associated operational support. The exact service available will depend on your requirements and the products involved.
Do you ship internationally?
Yes. International shipping is available to selected destinations.
Customs duties, VAT, local taxes and import charges may apply depending on the destination and are normally the responsibility of the buyer.
How quickly are orders dispatched?
Most stocked orders are processed and dispatched within 1–4 working days.
Dispatch times may vary for bulk, made-to-order, private-label or manufacturer-direct orders. Tracking information will be provided where applicable once your shipment is on the way.
Can you help with repeat ordering?
Yes. We support repeat ordering and ongoing account management for established customers.
Our team can assist with product availability, reorders, larger purchasing requirements and communication with relevant suppliers.
Do you provide customer service or helpdesk support?
Yes. AEC Global can provide customer service and helpdesk support for businesses requiring additional operational assistance.
Depending on your requirements, this can include handling customer enquiries, product questions, order-related queries, delivery support, account enquiries, issue resolution and general after-sales communication.
Support can be tailored to complement your existing team or provide a more comprehensive outsourced customer service function.
Can you provide product information and sales support?
Yes. We can assist with product information, specifications, supplier communication and general commercial enquiries relating to the brands within our network.
Where appropriate, we can also help coordinate introductions and communication between your business and the relevant manufacturer.
Which payment methods do you accept?
Major debit and credit cards are accepted where online checkout is available, including Visa, Mastercard and American Express.
Bank transfers are available for approved accounts or larger commercial orders. Payment terms can vary depending on the supplier and account arrangement.
Are your products vegan and cruelty-free?
Many products within our network are vegan-friendly and cruelty-free, particularly across selected botanical, wellness and essential oil ranges.
Specifications vary by product and manufacturer, so we recommend checking the individual product information before ordering.
Can I return an order?
Eligible unopened and unused products may be returned within 14 days of delivery, subject to the applicable returns terms.
Certain commercial, bulk, customised, private-label or made-to-order products may be subject to different conditions. Please contact our support team before returning an item.
What support is available after I open an account?
AEC Global provides ongoing support beyond the initial introduction.
Depending on your account and requirements, our team can assist with:
Product and supplier enquiries
Account support
Repeat ordering
Bulk purchasing requirements
Fulfilment and shipping coordination
Customer service and helpdesk support
Private label and white-label enquiries
Supplier introductions and communication
General operational support
How can I contact AEC Global?
You can contact our team through the website contact form or by email.
We aim to respond to most enquiries within one business day and can assist with account access, product information, orders, supplier enquiries and service requirements.
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